Using Voice Calls are and Easy Way to Start Using the WorkAlone Protocol
Safely working alone comes with confidently knowing, when help is needed.
One of the most common ways those working alone advise others about their work is voice.
Leaving a verbal messages is quick and frequently includes more than just the words spoken. As long as care is taken to include all the
expected information the speed and efficiency voice offers is great.
What is NOT explicitly said, will always be the problem later.
Care must be taken to avoid assumptions. The message "I'm here again." or "Same as yesterday." may be normal messages between two people but undermines
the confidence that help will be available when it is needed.
Care must be taken by the users to articulate and manage accents, if help is to be available when needed.
Care must be taken to assure the listener is not just being polite. The listener may not be able to understand or remember.
Lastly, there is always the danger that any message suffers from changes when converted to script or recalled.
Active Measures will include a copy of the message the user left, in their own voice.
None the less, the WorkAlone user must take care when using an accent, when in a noisy environment, and speak loudly enough to be heard,
to avoid serious understanding obstacles.
The simplicity forced by the few characters SMS text messaging allows, provides a good example to follow. SMS has no room for other messages to confuse or cloud
the main one. Just the facts. Once users accept the need for specifics, without other aspects of the discussions to confuse them, voice becomes a solid tool.
Video Calls will bring a better layer of confidence for those working alone, in the future. Once users finally receive average network speeds that are currently
advertised as 'up to' speeds, video calls will become a realistic option. Also by then, the complexity of actually placing the call in a way that both ends don't
need exactly the same unique software, should be a reality. Users will orient themselves to consider, when video calls need to be made, based on the added
costs involved. We may even wonder how we thought the majority of calls were dealt with just fine over voice connections.